Answerly is an AI-based chatbot solution designed to revolutionize the way you engage with your customers. Its like a customer support agent on steroids. Answerly Agent focuses on providing a seamless and personalized customer experience, reducing response times and improving customer satisfaction. The platform offers tools for building conversational flows, integrating with knowledge bases, and analyzing agent performance. Answerly Agent aims to empower businesses to scale their customer support operations efficiently and effectively while maintaining a high level of service quality. It emphasizes natural language processing and machine learning to enable agents to understand and respond to customer queries accurately.
Answerly in action
Features:
Custom Knowledge 🧠 Empower your AI assistant with customized knowledge about your business using our intuitive Knowledge Hub. Simply feed the necessary information and let your chatbot learn and adapt to serve your customers better.
Styling ⚡️ Customize the look and feel of your chatbot to match your site’s design and branding. Enhance visitor engagement by providing a personalized touch directly where your customers are browsing.
Connect to WhatsApp 📲 Expand your AI assistant's capabilities by linking it with WhatsApp. Allow your customers to interact with your chatbot via their favorite messaging platform.
Conversation History 📜 Use this historical data to identify frequently asked questions, customer pain points, and areas of improvement.
Use Cases:
Customer Support Chatbots: Provide instant answers to FAQs, resolve customer issues, and offer 24/7 support.
Help Desk Automation: Automate responses to common help desk tickets and inquiries.
Lead Qualification: Qualify leads by gathering information and answering pre-sales questions.
Onboarding & Training: Guide new customers or users through products or services.
Product Support: Provide product information, troubleshooting assistance, and how-to guides.
Technical Support: Offer technical assistance and resolve technical issues.
Order Tracking: Provide updates on order status and tracking information.
Appointment Scheduling: Automate appointment booking and management.
Feedback Collection: Gather customer feedback through interactive surveys and conversations.
Proactive Support: Anticipate customer needs and offer proactive assistance.
