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Agentforce

Humans with agents drive customer success together.

AI agent builder Technology AI Agents framework

About:
An Agentforce agent is a proactive, autonomous application that provides specialised, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.

Ref: https://www.salesforce.com/in/agentforce/


Features:
  • Autonomy
  • Low code interface
  • Easy integration
  • Pre-built agents
  • Customization
Use cases:
  • Customer service
  • Sales Development
  • Sales coach
  • Personal shopper
  • Campaign