sendbird

AI for delightful customer service

4.5

(2 ratings)

AI agent builder AI Agents Platform

Pricing model

Free - No payment required

Industry

Technology

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About:
Sendbird is a platform specializing in building and deploying conversational AI experiences, including AI-powered chatbots and agents. It provides tools and infrastructure for creating these conversational agents, primarily for customer support, sales, and other communication-focused applications. Sendbird emphasizes integration with existing apps and services, making it easy to embed AI-powered conversations into various platforms. Ultimately, Sendbird helps businesses enhance customer experience and streamline communication through AI-driven conversational solutions.

Features:

Conversational AI Platform: Build and deploy AI chatbots and agents.
Customer Support Focus: Designed for enhancing customer interactions.
AI Agent Builder: Tools for creating conversational AI agents.
NLP/ML Integration: Understands and learns from user input.
Omnichannel Support: Works across multiple communication channels.
Business System Integration: Connects with existing business tools.
Analytics & Reporting: Tracks performance and identifies improvements.

Use cases:

Customer Support: Automating responses, resolving issues, answering FAQs.
Lead Generation: Qualifying leads, gathering information, scheduling demos.
Sales Automation: Guiding customers through the sales process, offering personalized recommendations.
Onboarding: Helping new users get started with a product or service.
Interactive Marketing: Engaging users with interactive content and promotions.
Personalized Recommendations: Offering tailored product or service suggestions.
24/7 Availability: Providing support and information around the clock.
Multilingual Support: Serving customers in different languages.