
Zendesk Answer Bot
Artificial intelligence made easy
(3 ratings)
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Pricing model
About:

Features:
- AI-powered responses:
It uses machine learning to understand customer questions and provide relevant answers from your knowledge base.
- Proactive suggestions:
Answer Bot suggests relevant help center articles to customers as they type, potentially resolving issues before they even submit a ticket. - Seamless escalation:
If Answer Bot can't resolve the issue, it seamlessly transfers the conversation to a human agent, including all the context from the interaction. - 24/7 availability:
Answer Bot is always on duty, providing support even when your human agents are offline.
- Multi-channel support:
It can be deployed across various support channels like chat, messaging, email, and Slack. - Easy setup:
You can launch Answer Bot quickly with minimal configuration. - Customizable flows:
You can use Flow Builder to design the conversation between Answer Bot and your customers. - Multilingual support:
You can publish your flows in multiple languages to cater to a global audience. - Integration with Zendesk:
Answer Bot is built into Zendesk, ensuring a smooth workflow within the platform. - Analytics and reporting:
You can track Answer Bot's performance and identify areas for improvement.
Use cases:
- Answering FAQs:
Answer Bot excels at handling common inquiries, freeing up human agents to focus on more complex issues. - Deflecting support tickets:
By providing self-service options, Answer Bot can prevent customers from submitting tickets altogether, reducing support ticket volume and workload for agents. - Guiding customers to resources:
Answer Bot can direct customers to relevant help center articles, documentation, or other resources, empowering them to find solutions on their own. - Triaging support requests:
It can categorize incoming requests and route them to the appropriate team or agent, ensuring efficient handling of complex issues. - Offering 24/7 support:
Answer Bot provides consistent support coverage, even outside of business hours, improving customer accessibility and satisfaction. - Collecting customer feedback:
It can gather feedback on the quality of its responses and the helpfulness of the provided resources, helping businesses improve their knowledge base and support processes. - Integration with other tools: It can integrate with other business tools, such as CRM systems, to provide a more personalized and comprehensive support experience.