Privacy policy, in plain English

AI Agents Live (we, us and our) runs aiagentslive.com from Toronto, Ontario, Canada. We decide why and how the personal data described on this page is used, which makes us the controller of that data.

This policy applies to the website and to the emails we send. It does not cover other sites that we link to.

We collect the following kinds of personal data, depending on how you use the Service.

• Account details, such as your email address, your name and a password that we store only as a hash.
• Profile and listing content, such as the name, logo, description and links you add to a listing.
• Reviews and replies that you write, and the name they are shown under.
• Purchase records, such as the product you bought, the amount and the payment status. Stripe holds your card details.
• Support tickets and the emails you send us.
• Rewards and invite activity, such as who joined through your invite link.
• Usage data, such as your IP address, browser and device type, the pages you visit, the page you came from and how long you stay.

We use personal data to provide and maintain the Service, to create and manage your account and to show your listing and reviews. We use it to process payments and deliver paid services, to answer your tickets and to keep the Service secure and free of spam and fake reviews.

We send emails about your account and listing, such as a magic sign-in link, a receipt, a review notification and a daily report. We also send short emails after you list a product that explain how to get more from it, and a newsletter if you subscribe. Every email that is not essential has an unsubscribe link.

We also study how the Service is used so that we can fix problems and decide what to build next. Where the law asks for a legal basis, such as in the European Union and the United Kingdom, we rely on the contract we have with you, our legitimate interests in running and improving the Service, your consent where we ask for it, and our legal obligations.

A cookie is a small file that a website stores in your browser. We use cookies and similar technologies such as local storage for the purposes below.

• A sign-in cookie keeps you signed in. The Service cannot work without it.
• A language cookie remembers the language you choose.
• PostHog sets analytics identifiers in your browser so that we can count visits and see which pages and features are used.
• On some pages, such as the home page, the listing wizard and your My Listings pages, PostHog also records sessions so that we can see where people get stuck. Card details are entered on Stripe's own page, which we cannot see or record.
• Our emails can tell us whether a link was opened.
• You can block or delete cookies in your browser settings. If you block the sign-in cookie you will not be able to sign in.

We do not sell your personal data. We share it only in the situations below.

• With the providers listed on this page, who process data for us under their own privacy and security commitments.
• With the public, when you post a listing, review or reply (see the next section).
• With authorities, when the law requires it or a valid request comes from a court or government agency.
• To protect our rights, our users or the public, for example when we investigate fraud or abuse.
• In a merger, sale or similar change of ownership, in which case we will tell you before your data becomes subject to a different policy.
• With anyone else, when you ask us to or agree to it.

Listings, reviews, replies and the name you post under are public. Search engines, AI assistants and other websites can read, copy and keep them, and we cannot take back copies that other people have already made.

We never show your email address or your password in public. Please do not put personal data in a review, a reply or a listing that you do not want others to see.

We operate from Canada, and the providers named on this page may store or process data in Canada, the United States, the European Union and other countries. Those countries can have data protection laws that differ from the ones where you live.

When your data moves across borders, we use providers that protect it with contracts and other safeguards that the law accepts. By using the Service you understand that your data can be processed in these places.

We keep your account and listing data for as long as your account is open. After you ask us to delete it, we delete or anonymize it within a reasonable time, except for the records we must keep.

We keep purchase records for as long as tax and accounting law requires. We keep support tickets while they are needed to help you and to protect ourselves from disputes. Analytics data is kept for a limited time, and backups are overwritten on a regular schedule.

We protect personal data with encrypted connections, hashed passwords and limits on who can reach our systems. Card payments are handled by Stripe, which is built for that job.

No method of sending or storing data is completely secure, so we cannot promise absolute security. If you think your account is at risk, change your password and open a ticket.

Depending on where you live, you may have the right to the following.

• Ask for a copy of the personal data we hold about you.
• Correct data that is wrong. You can change most details yourself in your account settings.
• Ask us to delete your data, or to limit or stop how we use it.
• Ask for your data in a portable format, and withdraw consent you gave us earlier.
• Unsubscribe from our emails with the link in any email. We will not email you again from that address.
• Complain to a data protection authority, such as the Office of the Privacy Commissioner of Canada or the authority where you live.

To use any of these rights, email us at the address below. We may ask you to confirm who you are first, and we may keep data that the law requires us to keep.

The Service is not meant for anyone under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and you think your child has given us personal data, contact us and we will delete it.

The Service links to websites run by other people, including the websites of listed products. We do not control those sites or what they do with your data. Read the privacy policy of every site you visit.

We may update this policy from time to time. The date at the top of this page shows when it last changed. When a change is significant, we will tell signed-in users by email or with a notice on the Service before it starts.